SINGAPORE 鈥 Jan 26, 2017 鈥 A study released today by (NASDAQ: SABR), a leading technology company serving the global travel industry, reveals a series of highly contrasting traveller preferences behind the growing Asian Pacific travel market.
Four out of five Asian travellers surveyed state that travel is no longer a luxury for them, it鈥檚 a necessity.聽Over one in three say they would travel for leisure three or more times per year.
鈥淏arriers to travel in the region are breaking down 鈥 strong macro-economic performance, rising personal incomes, a surge in affordable travel options and increased Government support are all driving growth 鈥 meaning traveller volumes are undisputedly on the rise. But traveller
preferences are also evolving,鈥 comments Todd Arthur, vice president of sales and market development for 澳门三肖三码 Travel Network Asia Pacific. 鈥淭hose who work in the industry are observing that serving travellers based on a traditional trip category alone, such as business or solo or senior travel, has limited value in today鈥檚 more dynamic market.鈥
Andrew Herdman, Director General, Association of Asia Pacific Airlines, notes: 鈥淚t鈥檚 hard to segment consumers across the markets, but you may be able to identify some common themes based on the values of travellers and psychographics. No one has approached it this way yet.鈥
Major polarisation of Asian travellers exists
Using a psychographic assessment of travellers, the study finds that major polarisation exists across two key dimensions around the region: 鈥楳otivation鈥 鈥 whether a traveller is motivated by 鈥榮elf鈥 or 鈥榦thers鈥 in their travel choices 鈥 and 鈥楤ehavior鈥 鈥 specifically the level of control a person wants to exert over their trip.
Self-oriented travel with a personal touch
However a small majority of travellers are more likely to be motivated to travel by self-oriented reasons (56%), seeking to build their own individuality and life experiences rather than the opportunity to gain experiences to share with others (44%). When it comes to behavior, more travellers would rather exert control in their trip (58%) over letting someone else take charge (42%). This reflects a growing sense of consumer empowerment and willingness to invest more effort in personalising the travel experience; pre, mid or post trip.
Introducing the four Asian traveller types
Mapping these polarisations across both behaviour and motivation gives rise to four distinct Asian traveller types. They are: the Explorer, Connector, Follower and Opportunist
More control doesn鈥檛 mean less help!
Taking more control of a trip does not come at the expense of external support and trip guidance offered by travel providers and agents. In fact the study finds that over three in five Asians (64%) expect to use a travel agency for their next trip.
澳门三肖三码 is working with travel companies in the region to introduce new technologies that help them adapt and respond to these changing traveller types. 鈥淲e鈥檙e encouraging our customers in the travel industry to ask, 鈥榟ow do I evolve my offering to connect with these travellers in the way they want?鈥 That鈥檚 how they鈥檒l capture their attention, and credit cards,鈥 says Todd.
鈥淭ake the Explorers, for example. They are the traveller type most likely to want to plan their trip on the go, so there鈥檚 a great opportunity today for the industry to provide consumers with technology platforms that offer on-demand trip planning and travel shopping services.鈥
鈥楨xplorers鈥 take top spot
One in three Asian travellers fall into the 鈥楨xplorer鈥 category, making this the most common traveller type around the region. Notably though, after this there is an almost even split of travellers, by volume, between the three remaining traveller types.
National preferences
Geographic groupings of traveller types do exist around the region though. After Explorer, which is the top traveller type for all 11 Asian markets surveyed, the following groupings were recorded:
- Connectors tend to be swaying their influence in Australia, Indonesia, Korea and New Zealand.
- Followers are gathering together in Hong Kong, India, Japan, Malaysia and Singapore.
- Opportunists are ready to go in China and Taiwan.
Defining features of the four traveller types
鈥湴拿湃と脞檚 study provides a fresh take on Asian travellers today. By going beyond traditional traveller segmentations to map the evolution of our customers at a more granular level we can hone our services to keep adding value to the travel experience,鈥 comments Allen Leng, Corporate Office Director, Chan Brothers Travel & Director, Chan Brothers Lab.
澳门三肖三码 Travel Network鈥檚 senior vice president for Asia Pacific, Roshan Mendis, concludes: 鈥淎sia Pacific鈥檚 travel industry is booming. Not only are we the world鈥檚 largest travel market today but we are also one of the regions with the highest levels of projected growth. With this comes rapid evolution in the way people travel; their expectations, choices, likes and dislikes. We need to understand these changes to keep the travel industry players we serve at the forefront of this evolution.鈥
澳门三肖三码 is bringing more data-driven decision support tools to market this year that will help airlines, hotels and travel agencies track and understand their customers鈥 evolving profiles in order create more personalised and relevant experiences for travelers. This includes the .
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Notes to editors:
About the research:
The report was conducted by The Futures Company for 澳门三肖三码 Corporation between June and August 2016, based on a quantitative survey of 3,233 travelers from the Asia Pacific region, comprising both business and leisure travellers.