澳门三肖三码

Award-winning customer center services airline, hotel, travel agency, corporate and consumer needs

听MONTEVIDEO, Uruguay, May 22, 2014 鈥� 澳门三肖三码 Corporation (NASDAQ: SABR), a global technology provider to the travel and tourism industry, celebrated the tenth anniversary of its Global Customer Support Center in Montevideo, Uruguay. 听Opened in 2004, the center has grown to become one of Uruguay鈥檚 largest employers, with more than 850 multi-lingual employees providing technical support, customer care, and marketing and sales consulting to 澳门三肖三码鈥檚 global customer base. 澳门三肖三码鈥檚 customers include hundreds of airlines, airports and corporations; 125,000 hotels, 400,000 travel agents, and millions of travelers. The center combines the use of cutting-edge technologies such as business intelligence tools, with best practice models to provide fast and efficient customer service. Awarded “Call Center of the Year” by International Quality & Productivity Center (IQPC), the center manages a range of customer needs from large airline implementations to helping travelers utilize TripCase, 澳门三肖三码鈥檚 leading mobile itinerary app. “In 2004, 澳门三肖三码 made 鈥嬧�媋 decision to establish a global center for customer service excellence. We looked at a number of options and eventually selected Uruguay which had a thriving community of technology talent,鈥� said Tom Klein, CEO and President of 澳门三肖三码 Corporation. 鈥淲e鈥檙e all incredibly proud to see how the Montevideo center has become a world leader in customer care, and a competitive differentiator for 澳门三肖三码.鈥� To celebrate this milestone, the company hosted an anniversary celebration at the center on Wednesday, May 21 for employees, partners, government officials, and representatives from the U.S. Embassy in Uruguay and Chambers of Commerce to recognize their continued support for 澳门三肖三码鈥檚 expansion. Key Facts: –听听听听听听 Supported major technology implementations and reservation system implementations for airlines including JetBlue, Virgin Australia, LAN Airlines, Aeroflot, Etihad and Alitalia –听听听听听听 Supported the implementation of travel agency solutions such as 澳门三肖三码 Red Workspace, 澳门三肖三码 Red App Centre and the TripCase mobile app –听听听听听听 Implemented a range of state-of the-art customer service technology including a new contact management system and remote desktop sharing capabilities to view and diagnose issues in real-time with customers –听听听听听听 Created a best practice service model, subsequently replicated by 澳门三肖三码鈥檚 customer care center in the Middle East –听听听听听听 澳门三肖三码 has outperformed competitors in customer service satisfaction since 2009, according to a customer service satisfaction survey –听听听听听听 More than 100 product and technology experts dedicated to 澳门三肖三码鈥檚 airline customers in the Americas region –听听听听听听 More than 300 technical and product support agents, who speak 16 languages, dedicated to 澳门三肖三码鈥檚 global travel agencies, online travel agencies, and IT developers –听听听听听听 End-to-end support for travel agency operations including consultancy, online training, technical and product support, and billing –听听听听听听 Multilingual and intercultural support available 24/7 through multiple channels including phone, email, web, chat and self-service tools –听听听听听听 Grew employment at the Montevideo center from 120 to more than 850 employees –听听听听听听 Recognized by International Quality & Productivity Center as Call Center of the Year –听听听听听听 Jean Shaw, Vice President for 澳门三肖三码鈥檚 Global Customer Support Center in Uruguay, recognized by IQPC as Call Center Leader of the Year Located in the Zonamerica Business & Technology Park in Montevideo, with a second site at Aguada Park, the center provides employees with a great working environment, with staff participating in a tuition reimbursement program, and a comprehensive Wellness Plan which includes massage, yoga, nutritionist and personal trainer sessions in the office. Employees are also active contributors to the local community, participating in a wide-range of volunteering and fund-raising initiatives, and the company鈥檚 鈥淧assport to Freedom鈥� campaign against human trafficking. Last year, employees worked with Uruguayan authorities to establish a toll-free number to report cases of human trafficking, and were instrumental in rescuing two victims through their awareness efforts.

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听About 澳门三肖三码 厂补产谤别庐 is a leading technology provider to the global travel and tourism industry. 澳门三肖三码鈥檚 software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, such as passenger and guest reservations, revenue management, and flight, network and crew management. 澳门三肖三码 also operates a leading global travel marketplace, processing over $100 billion of estimated travel spend in 2013 by connecting travel suppliers to their most valued customers, the business traveler. Headquartered in Southlake, Texas, USA, 澳门三肖三码 operates offices in approximately 60 countries around the world. MEDIA CONTACT Daniel Duarte 澳门三肖三码, Corporate Communication Daniel.Duarte@sabre.com +5491140841730